Kentix Service Guidelines

14-Day Money-Back Guarantee

When you shop on, you enjoy a 30 day money-back guarantee on all items (excluding software). During this time, you can return an item purchased from our online store for a full refund, without stating a reason.

Please note that shipping costs will not be refunded and that you are responsible for the costs and risks of returning the item back to us.

Please also note that certain limitations apply to this guarantee; we encourage you to familiarize yourself with these requirements prior to delivery:

  • You must have created a Kentix account.
  • The item must be unused.
  • There must be no visible damage or signs of use.
  • The product and all accessories, manuals and packaging must be returned in their original state.
  • The guarantee does not apply to software.

We may reduce or decline your refund if the item has been used or damaged (either by you or on its journey back to us) or is incomplete (e.g. manuals, cables, adapters, packaging, etc. are missing).

In practical terms, this means you may inspect an item to determine its suitability, but you may not use it; any action that renders the item “used” voids your right to the 14-day money-back guarantee.

Once we receive your return, we will refund your purchase amount within 30 days (subject to the limitations above).